FAQ
Questions, answered.
Everything you need to know about subscriptions, one-time orders, the app, and how Hooked works.
How does the subscription work?
You fill in a short taste quiz and we build a personalised 12-month coffee plan for you. Each month we ship the number of bags you chose — 2, 3, or 4 — from the categories that match your plan. After 12 months the plan repeats, or you can retake the quiz to start fresh.
Can I pause or cancel my subscription?
Yes. You can pause your subscription at any time from your account page and resume it whenever you are ready. To cancel, simply go to your account settings. There are no lock-in periods or cancellation fees.
What is the difference between a subscription and a Discovery box?
A subscription is a recurring personalised plan built around your taste preferences, charged monthly. A Discovery box is a one-time order — no commitment, no recurring charge — ideal for exploring specialty coffee or as a gift.
When are Limited Drops available?
Limited Drops are released on no fixed schedule — they appear when a roaster has an exceptional small-batch lot available. Once they are sold out, they do not come back. Follow us or sign up for notifications to hear about new drops first.
Does my website account work in the Hooked app?
Yes — Hooked uses a single account across the website and the mobile app. Sign in with the same email and password and your subscription, order history, and catch log are all in one place.
How long does delivery take?
We ship across Belgium and aim for delivery within 2–4 business days. Subscription shipments go out at the start of each month. You will receive a shipping notification by email as soon as your order leaves the warehouse.